What if the tokens I Deposit/Withdraw didn’t came to my account.

 

Introduction for blockchain assets transfer

Usually, there are three steps for blockchain assets transfer: Apply->Block Confirmed-> Transferred in account

Transfer success, means the withdraw platform and wallet have make the withdraw process.

Delay might be occurredif there is a jam in block network, the confirmation will take about 10 to 30 minutes.

The tokens will in your account after the block confirmation finished, you could ask TXID from the platform you where you withdrawal to check the specific transaction process >>How to check the blockchain transaction process.  

TXID, which were also called Hash Value and trading ID, is a list of code which usually a little bit longer then wallet address. it could be found from BCEX all withdraw history, like the transaction code.

 

1.Deposit to BCEX, the transaction platform said the transaction is success, but BCEX didn’t get the token after a long time, what should I do?

Please follow the step three to check the steps of the block exploers.

If the blockchain result showed as:

1) Confirmed --- but BCEX didn’t get the money, please provide the (BCEX account, tokens type, TXID, problem description and blockchain explore ) to us.

2)Confirming ---- Please wait, your tokens will in your BCEX account after the confirmation.

3)Found nothing or no txid --- Please provide the (BCEX account, tokens type, TXID, problem description and blockchain explore ) to us.

 

2.BCEX shows the withdraw is success, but the receiver didn’t get the tokens, what should I do?

Please go to the withdraw history to (Check the txid), paste the txid into the blockchain explore to check the transaction progress.

1)Confirmed ---- If the receiver didn’t get the tokens, Please provide the (BCEX account, tokens type, TXID, problem description and blockchain explore ) to their platform.

2)Confirming ---- Please wait with patient, your tokens will in receiver’s account after the confirmation.

3)Found nothing or no txid --- Please provide the (BCEX account, tokens type, TXID, problem description and blockchain explore )to us.

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